You may return any unused product within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Contact us at firstname.lastname@example.org with your order number and reason for return to initiate the process. You should expect to receive your refund within 7 to 10 days of us receiving your return.
We take extra precautions to prevent damage during shipping, but occasionally damage does occur. If you receive a damaged product, please contact us at email@example.com. Please include your order number, and attach a photo of the damaged package and product so we can file a claim with the carrier. We will send a replacement to you at no cost.
Southern Firefly Candle Co. is a luxury fragrance brand that creates the finest handmade products with an eco-friendly mindset. We strive to offer our customers a high quality experience from product to customer service.
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